Frequently Asked Questions
Everything you need to know about shopping at PatPat.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I choose the right size for my baby?
We provide a detailed size chart on every product page. We recommend measuring your child's height and weight for the most accurate fit as age ranges are approximate.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, as well as digital payments like PayPal, Apple Pay, and Google Pay.
Are your materials safe for newborns?
Yes, our clothing is made from high-quality fabrics that meet safety standards. Many of our baby products are made from soft cotton blends designed for sensitive skin.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.